Help center / PROMPTX
How can we help?
From your first prompt to a finished project. Let’s figure it out.
Explore by topic
Getting started
Get to know PromptX and create your first result, from choosing a tool to starting a generation.
Models and generation
Choose a model, write a prompt and adjust generation settings for your task.
Tools
Step-by-step guides to ready-made templates and Marketing Studio.
My results
Find, download and organize your generated files.
Tokens and billing
Your balance, usage history, subscription, extra tokens and automatic renewal.
Troubleshooting
What to check when a generation will not start, takes a long time or fails.
Common questions
What is PromptX and where should I start?
Choose the right tool for text, images, video, audio or product advertising.
How do I create my first image or video?
Start a generation in Chat: choose a mode, model, prompt, references and settings.
How do I choose a model for my task?
Compare output type, reference support, available settings and price before generating.
How do tokens work and where can I check usage?
Understand your balance, reservations, charges and token usage history.
How do I subscribe, buy extra tokens and manage renewal?
Choose a plan, top up your balance and manage automatic renewal for your workspace.
What should I do if a generation is stuck or fails?
Check status, input files, model access and token operations before trying again.